Particular hardware related problems with a product (product must be in warranty) can be resolved by replacing parts, which customers can remove and replace by themselves. This process is called Customer Replaceable Unit or CRU. A service part, which can be removed and replaced by a customer, is called Customer Replaceable Unit (CRU) service part. Various levels of difficulty, inidicated with a specific CRU Level ID, are available and located in the service parts list.
The following is a list of the various CRU Level ID types:
|CRU Level ID 0 -||Not possible (parts, either not to be replaced by the customer or not installed in the dedicated model)|
|CRU Level ID 1 -||Possible for all customers (simple to replace parts, requiring few or no tools)|
|CRU Level ID 2 -||Possible for experienced customers (optional parts, which are slightly more difficult to replace)|
|CRU Level ID 3 -||Possible for B2B customers with helpdesk (requires trained service personnel)|
When installing a CRU, dynabook will send the CRU to you. CRU information and general replacement instructions are shipped with your product, and are available from dynabook at any time upon request.
This document describes how to perform hardware service maintenance for the Dynabook / Toshiba Personal Computer.
The procedures described in this document are intended to help users to replace faulty Customer Replaceable Units (CRUs).
The manual is divided into the following parts:
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