Your dynabook USB-C Dock [ Model Part Number: PA5356* ] might intermittently disconnects and reconnects.
When this happens:
- You repeatedly hear the device disconnect and reconnect sound
- Monitor connected to the USB-C dock will repeatedly flash off and on, while directly connected screens or the built in laptop screen, continue to work
- USB-C dock LAN connection can be lost or terminated
dynabook USB-C Dock | Port Overview
dynabook USB-C Dock [PA5356] | Firmware Update Tool
To resolve this issue, please apply a new USB-C dock firmware. The firmware update tool as well as instructions and a installation guide, can be found below.
FIRMWARE UPDATE TOOL DOWNLOAD:
FIRMWARE INSTALLATION GUIDE:
Apart from applying the new USB-C dock firmware as described above, we also recommend to update the BIOS of your Computer as well as installing the latest Realtek LAN driver for USB.
For further details, please refer to the below information:
In case you should not be able to update the firmware of your USB-C dock, you might use the following workaround:
This workaround should have the similar effect as applying the USB-C dock firmware update. In any case, please use the latest Realteak LAN driver for USB as well as the recent available BIOS for your PC.
However, we strongly recommend applying the USB-C dock firmware to resolve the described issues.
Dynabook provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Dynabook shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Dynabook is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.
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