SUPER TECHNICAL INFORMATION COMPUTER | STIC
STC1704070000R01

Dynabook Knowledge Base Article
Dynabook USB-C Dock [PA5356] - Firmware Update v1.0.4.0 to resolve intermittent LAN connection issues

ISSUE

 

Your   dynabook USB-C Dock [ Model Part Number: PA5356* ] might intermittently disconnect and reconnect. Furthermore, the LAN connection can be potentially lost or terminated.

 

When this happens:

                                  dynabook USB-C Dock Infographic


RESOLUTION | Short

 

    In order to resolve the described issue, please apply the below USB-C dock firmware package v1.0.4.0 and the Realtek LAN driver for USB.

           

The firmware update tool, the Realtek LAN driver for USB as well as an instruction- and installation guide can be found below.

 

  IMPORTANT NOTE

          Dynabook recommend applying in addition the Firmware v1.0.0.1 which can be found here
          
          Firmware v1.0.0.1 is updating the MST hub controller of the USB-C dock.
          [ Resolving the issue, that an external monitor connected to the dock is might showing a blank or corrupted image after the Computer return from standby mode ]

          Furthermore,  Dynabook strongly recommend applying the Realtek LAN driver for USB update package (can be found below) as well as the Computers BIOS and graphics card driver to the latest available versions.
          Click 
here to open the BIOS download page, to obtain the latest available version. To search the latest available graphics card driver, please click here.


 WARNING INSTRUCTION

         Please read these instructions carefully before applying the USB-C dock firmware update packages.


RESOLUTION | Detailed

   DYNABOOK USB-C DOCK PA5356
         Firmware  1.0.4.0
 

     

      

 

  REALTEK LAN DRIVER FOR USB

       

            



DOCUMENT DETAILS


DISCLAIMER


Dynabook provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Dynabook shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Dynabook is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


Copyright Dynabook Europe GmbH. All rights reserved.




Back to top



DOCUMENT DETAILS


DISCLAIMER


Dynabook provides this information "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Dynabook shall not be responsible for the topicality, correctness, completeness or quality of the information or software provided. Dynabook is not liable for any damage caused by the use of any information or software provided, including information that is incomplete or incorrect. Any trademarks used herein belong to their respective owners.


Copyright Dynabook Europe GmbH. All rights reserved.




Back to top